Use this checklist when a Node.js, Laravel, CodeIgniter, WordPress, or custom application is not working as expected.

• Confirm DNS points to Idea Comindo hosting.
• Confirm SSL is issued for the domain and www version if used.
• Check that the website document root points to the correct public folder.
• Confirm the PHP or Node.js version matches the application requirements.
• Check database name, database user, password, and hostname.
• Check file and folder permissions for cache, logs, uploads, and storage folders.
• Review application logs before changing more settings.
• Undo the most recent plugin, theme, package, or configuration change if the issue started immediately after it.

When contacting support, include the domain, application type and version, the exact error, what changed recently, and screenshots or log lines. Do not send passwords in the first ticket message.